Free SIA Mock Test · Unit 1
Working as a Door Supervisor Mock Test
45 exam-style questions, one at a time — just like exam day. Score and full explanations at the end. Free, no signup.
This is the role-specific unit of the Level 2 Award — the one that covers what a door supervisor actually does on the door. These questions drill the law on searching and ejection, conditions of entry, drugs awareness, licensing law, queue and crowd management, and emergency procedures. Every answer is explained so you understand the rule, not just the letter.
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Question 1 of 45.A door supervisor asks a customer to consent to a bag search before entry. The customer refuses. What is the correct action?
Prefer to read? All 45 questions with answers
A door supervisor asks a customer to consent to a bag search before entry. The customer refuses. What is the correct action?
- Refuse the person entry to the premises in line with the search policy (correct answer)
- Search the bag anyway because entering the venue implies consent
- Hold the customer while a colleague searches the bag
- Physically remove the bag and inspect it out of sight
Door supervisors have no legal power to search anyone without their consent, so a search must be voluntary. A person is always entitled to refuse. The lawful response to refusal is not to force a search but to decline entry, because acceptance of a search can be made a condition of entry. Only a police officer with the relevant statutory power may search without consent.
During a consented search of a customer's jacket, a door supervisor finds what appears to be a small bag of illegal drugs. What is the most appropriate first action?
- Confiscate the drugs, flush them away and let the person in
- Retain the item, minimise handling and inform the police or the venue's agreed contact (correct answer)
- Return the drugs to the customer and refuse them entry
- Taste or smell the substance to confirm what it is
When suspected controlled drugs are found, the door supervisor should preserve the item with minimal handling, refuse entry, and follow the venue's drug policy, which normally means securing the substance and contacting the police. Destroying, returning or tampering with suspected drugs can amount to an offence and destroys potential evidence, and a supervisor must never taste or handle a substance in a way that risks their safety or the continuity of evidence.
Which set of aims are the four licensing objectives of the Licensing Act 2003 that a door supervisor helps to uphold?
- Increasing revenue, reducing queues, promoting tourism and protecting property
- Preventing terrorism, managing traffic, licensing music and controlling smoking
- Preventing crime and disorder, public safety, preventing public nuisance and protecting children from harm (correct answer)
- Enforcing dress codes, checking tickets, managing cloakrooms and stopping fraud
The Licensing Act 2003 sets out four licensing objectives: the prevention of crime and disorder, public safety, the prevention of public nuisance, and the protection of children from harm. A door supervisor's work on the door directly supports all four, which is why these objectives underpin much of the door supervision syllabus.
Under a Challenge 25 policy, when should a door supervisor ask a customer for proof of age?
- Only when the person clearly looks under 18
- Only if another member of staff has raised a concern
- Only for customers trying to buy alcohol at the bar
- When the person appears to be under 25 (correct answer)
Challenge 25 is a proactive scheme under which anyone who appears to be under 25 is asked to prove they are at least 18. Setting the threshold above 18 gives a safety margin, because judging age by appearance alone is unreliable. It applies at the point of entry as well as at the bar, so door staff play a key role in operating it.
Which of the following is generally acceptable proof of age under a typical Challenge 25 policy?
- A PASS-hologram proof-of-age card (correct answer)
- A bank card with the customer's name on it
- A photocopy of a passport
- A student union membership card without a date of birth
A card carrying the PASS (Proof of Age Standards Scheme) hologram is widely accepted proof of age, alongside a valid passport, a photocard driving licence and certain national identity cards. A bank card carries no date of birth or photograph, a photocopy can be altered and cannot verify the holder, and a plain membership card without a date of birth proves nothing about age.
It is an offence under the Licensing Act 2003 to knowingly sell alcohol to a person who is drunk. What does this mean for a door supervisor working the door?
- The offence only applies to bar staff, so door staff need not be concerned
- Door staff should help identify and refuse entry to people who are already drunk (correct answer)
- Door staff must breathalyse every customer before entry
- It is acceptable to admit drunk customers if they promise not to buy alcohol
Because it is unlawful to sell alcohol to someone who is drunk, licensed premises rely on door staff to spot signs of drunkenness and refuse entry to people who are already intoxicated. This protects the licence and supports the crime, disorder and public safety objectives. Door staff cannot breathalyse customers and judge intoxication by observing behaviour and presentation.
A customer at the front of the queue is slurring their words, unsteady on their feet and has glazed eyes. What should the door supervisor do?
- Admit them but ask the bar not to serve them
- Admit them if they have paid an entry fee
- Refuse entry politely and clearly, explaining the reason (correct answer)
- Search them and then admit them
Slurred speech, unsteadiness and glazed eyes are recognised signs of intoxication. Admitting a visibly drunk person exposes the premises to the risk of an offence and to disorder or public-safety problems. The correct action is a polite, clear and consistent refusal of entry with a brief explanation, which also reduces the chance of conflict.
What does behavioural profiling by a door supervisor properly involve?
- Refusing entry based on a person's race, religion or nationality
- Only admitting customers who are known regulars
- Judging customers by the cost of their clothing
- Observing how people behave and act on unusual behaviour, not on personal characteristics (correct answer)
Legitimate behavioural profiling focuses on what a person does, for example nervous or evasive behaviour, concealment or aggression, rather than on who they are. Making decisions based on race, religion, nationality or other protected characteristics is discrimination and is unlawful. Effective door staff assess behaviour and context, not appearance or background.
Why should a door supervisor carry out a dynamic risk assessment throughout their shift?
- Because risks and conditions on the door change continually (correct answer)
- Because it is only required once at the start of the shift
- Because it removes the need to follow venue procedures
- Because it allows them to ignore instructions from the supervisor
A dynamic risk assessment is the continuous process of observing, assessing and responding to hazards as a situation unfolds. Conditions on the door, such as crowd numbers, mood, weather and the level of intoxication, change constantly, so risk must be reassessed throughout the shift rather than judged only once. It supports, and does not replace, the venue's procedures.
When conducting a consented search, why should a door supervisor ideally be the same sex as the person being searched, or follow the venue's policy on this?
- Because only same-sex staff are legally allowed to work the door
- To respect dignity and reduce the risk of allegations, in line with good practice (correct answer)
- Because opposite-sex searches are always a criminal offence
- Because it makes the search quicker to complete
Good practice is for searches to be carried out by a person of the same sex as the individual being searched, and in view of another member of staff, to protect the customer's dignity and to guard against allegations of improper conduct. It is a matter of professional standards and safeguarding rather than a strict criminal rule, so venues set clear policies around it.
A person who has been asked to leave the premises refuses to go. What is the correct approach for the door supervisor?
- Immediately use the maximum force available to remove them
- Lock them in a room until the police arrive
- Ask them clearly to leave, allow reasonable time, and use only reasonable force if necessary (correct answer)
- Ignore them and hope they leave on their own
Ejection should begin with a clear, calm request to leave and reasonable time to comply, using communication skills to de-escalate. Force must always be a last resort, and any force used must be reasonable and proportionate to the circumstances. Excessive force or unlawful detention can amount to assault or false imprisonment.
What is the primary reason a door supervisor should keep an accurate incident record after an ejection or refusal?
- To decide who to bar permanently without evidence
- Because records replace the need to report serious incidents
- To share the details freely on social media
- To provide a factual account that may be needed by the venue, police or courts (correct answer)
Accurate, factual, contemporaneous records support the venue, the police and, where necessary, the courts, and they protect the door supervisor by evidencing that they acted reasonably. Records should be timely, objective and complete. They do not replace the duty to report serious incidents, and personal data must be handled lawfully rather than shared publicly.
A serious assault has just taken place inside the venue and the offender has fled. Before police arrive, what should the door supervisor prioritise regarding the scene?
- Preserve the scene and any potential evidence, keeping people away (correct answer)
- Clean up the area so customers are not upset
- Ask witnesses to leave so they are not involved
- Move the injured person to make the venue look tidy
After a serious incident, and once casualties have been cared for, the priority is to preserve the scene so that potential evidence is not lost or contaminated. That means keeping people away from the area, not moving or cleaning items unnecessarily, and retaining details of witnesses. Preserving evidence supports any police investigation and prosecution.
Why is continuity of evidence important when a door supervisor retains an item such as a suspected weapon or drugs?
- It allows the item to be sold at auction later
- It shows an unbroken, documented chain of who handled the item and when (correct answer)
- It means the item never has to be given to the police
- It lets the supervisor destroy the item safely
Continuity of evidence, sometimes called the chain of custody, is the documented record of who has handled an item, when, and where it was kept from the moment it was found until it is handed to the police. An unbroken, well-recorded chain helps ensure the evidence is admissible and reliable in court. Handling should be minimised and the item secured until police collect it.
A young person who appears lost, distressed and vulnerable approaches a door supervisor late at night. What is the most appropriate response?
- Tell them to move away from the entrance
- Search them for identification straight away
- Take a supportive, non-judgemental approach and seek appropriate help or safeguarding support (correct answer)
- Ignore them because safeguarding is not part of the role
Safeguarding vulnerable people is part of the modern door supervisor role. A supportive, non-judgemental response, keeping the person safe and calling on appropriate help such as venue welfare staff, first aiders or the police, is the right approach. Vulnerability may arise from age, intoxication, distress, disability or exploitation, and door staff are often the first to notice it.
Which situation should most strongly alert a door supervisor to possible exploitation or a vulnerable person needing protection?
- A group of friends laughing loudly in the queue
- A regular customer arriving alone as usual
- A couple leaving early because the music is too loud
- A visibly intoxicated young person being led away by someone they do not appear to know (correct answer)
A very intoxicated young person being taken away by someone they do not seem to know is a recognised warning sign of possible exploitation or harm, and it warrants intervention or a welfare check. Ordinary behaviour such as friends laughing, a regular arriving or a couple leaving early does not, on its own, indicate risk. Recognising and acting on genuine warning signs is central to safeguarding.
What is the current status of the Terrorism (Protection of Premises) Act 2025, often called Martyn's Law, as it affects door supervisors in 2026?
- It received Royal Assent in 2025 and is in an implementation period, so awareness is expected rather than enforceable duties on door staff (correct answer)
- It has carried fully enforceable duties for individual door staff since coming into force in 2023
- It was repealed before implementation and now places no duties on any premises
- It applies only to airports and railway stations and not to licensed venues
The Terrorism (Protection of Premises) Act 2025, known as Martyn's Law, received Royal Assent in 2025, with an implementation period of at least 24 months before its main requirements come into force. During 2026 the substantive duties are being introduced rather than fully enforceable, so door supervisors are expected to have counter-terrorism awareness while premises prepare. The duties fall on those responsible for qualifying premises, not solely on individual door staff.
Under Martyn's Law, into which tier does a venue with a reasonably expected capacity of between 200 and 799 people fall?
- The enhanced tier
- The standard tier (correct answer)
- The exempt tier
- The critical tier
Martyn's Law uses a tiered approach based on the number of people who may reasonably be expected to be present. Premises where 200 to 799 individuals may be present at the same time fall into the standard tier, which focuses on simple, low-cost preparedness. Larger premises where 800 or more may be present fall into the enhanced tier, which carries more detailed requirements.
The counter-terrorism awareness message ACT stands for which of the following?
- Alarm, Contain, Telephone
- Assess, Challenge, Terminate
- Action Counters Terrorism (correct answer)
- Approach, Confront, Tackle
ACT stands for Action Counters Terrorism, the national campaign encouraging the public and security staff to report suspicious activity. For door supervisors this reinforces the value of staying alert, reporting concerns and knowing the venue's procedures. It does not encourage individuals to confront or tackle suspected terrorists themselves.
If a door supervisor spots someone behaving suspiciously and possibly conducting hostile reconnaissance near the venue, what should they normally do?
- Confront the person directly and demand an explanation
- Say nothing and take no action
- Chase the person to detain them
- Observe, note details discreetly and report through the correct channels (correct answer)
Hostile reconnaissance may involve someone paying unusual attention to entrances, security measures or crowds. The appropriate response is to observe without raising alarm, note a good description and relevant details, and report through the venue's procedures or to the police. Door staff should not confront or pursue a suspect, which could endanger themselves and others.
Which approach best describes good queue management by a door supervisor?
- Keeping the queue orderly, communicating clearly and watching for hazards and vulnerable people (correct answer)
- Leaving the queue unmanaged so it self-organises
- Admitting people fastest by removing all barriers
- Ignoring the queue and focusing only on the door itself
Effective queue management keeps people orderly and safe, maintains good communication about waiting times and entry conditions, and allows door staff to observe behaviour, spot intoxication or concealment and identify vulnerable people. A well-managed queue also reduces frustration and conflict. An unmanaged or ignored queue increases the risk of disorder, crushing and crime.
How can a well-managed queue reduce the risk of a crowd-related crush or public-safety incident?
- By packing people as tightly together as possible
- By controlling flow, avoiding dangerous build-ups and keeping exits and access clear (correct answer)
- By removing all staff from the queue area
- By encouraging people to push forward quickly
Crowd density and uncontrolled surges are key factors in crush incidents. Managing the flow of people, preventing dangerous build-ups, keeping access routes and exits clear and monitoring numbers all reduce that risk. Packing people tightly or encouraging pushing increases pressure and danger, which is exactly what good queue management is designed to prevent.
Which of these is a common physical sign that may suggest a person is under the influence of drugs rather than alcohol?
- A strong smell of alcohol on the breath only
- Simply being quiet and tired
- Dilated pupils, jaw clenching or unusually excitable, agitated behaviour (correct answer)
- A flushed face and heavy, drowsy movements typical of drink
Signs that can indicate drug use include dilated pupils, jaw clenching or teeth grinding, excessive sweating, and unusually excitable, agitated or paranoid behaviour, depending on the substance. These differ from the typical alcohol signs of a strong smell of drink, slurred speech and unsteadiness. Recognising the difference helps door staff respond safely, though signs alone are not proof.
What should a door supervisor do if they discover discarded drugs paraphernalia, such as small plastic bags or a wrap, on the floor of the venue?
- Pocket it and take it home
- Throw it in the nearest bin without recording it
- Hand it back to any nearby customer
- Retain it safely with minimal handling, record the find and report it in line with the venue's drug policy (correct answer)
Discarded drug items should be dealt with under the venue's drug policy, which typically means securing the item safely with minimal handling, recording where and when it was found, and reporting it, often to the police. Recording finds supports monitoring of drug activity and any investigation. It should never be kept, discarded without record, or returned to customers.
A door supervisor uses reasonable force to defend themselves from an attacker. Which principle must the force satisfy to be lawful?
- It must be reasonable and proportionate to the threat faced (correct answer)
- It must be the most severe response possible
- It can continue after the threat has ended
- It must always involve striking the attacker first
Any force used, whether in self-defence or to eject someone, must be reasonable and proportionate to the threat and no more than necessary in the circumstances. Force that is excessive, or that continues once the threat has passed, is no longer lawful and may amount to assault. Door supervisors should always seek to avoid or de-escalate before any force is used.
When ejecting a customer, why should a door supervisor avoid using techniques that restrict a person's neck or ability to breathe?
- Because such techniques are slower to apply
- Because they carry a serious risk of harm or death and are not permitted (correct answer)
- Because they are only allowed on weekends
- Because they make the customer's clothing untidy
Techniques that put pressure on the neck or otherwise restrict breathing carry a serious risk of asphyxia, injury or death and are not acceptable. Physical intervention training teaches safer, controlled methods and stresses positional and restraint safety. The overriding aim is to remove a person with the least force necessary while protecting their life and health.
A person being ejected suddenly goes limp, stops responding and their lips look blue. What should the door supervisor prioritise?
- Continue removing them from the building quickly
- Assume they are pretending and carry on
- Stop, treat it as a medical emergency, and seek first aid and an ambulance (correct answer)
- Leave them outside and return to the door
A person becoming unresponsive with blue-tinged lips is a medical emergency that may indicate a serious problem such as breathing failure or the effects of drugs or alcohol. The supervisor must stop any restraint or ejection, ensure the person can breathe, summon first aid and call an ambulance. Preserving life always takes priority over completing an ejection.
Why must a door supervisor never accuse a customer of an offence they cannot prove, such as saying someone is definitely a drug dealer?
- Because it wastes time at the door
- Because customers enjoy being accused
- Because only managers are allowed to speak to customers
- Because an unfounded accusation can be defamatory, escalate conflict and undermine any later evidence (correct answer)
Making unproven accusations can be defamatory, inflame a situation and prejudice any later investigation. The professional approach is to state factual observations, act within the venue's policy, refuse entry or eject where justified, and let the police make judgements about criminal offences. Door staff report and preserve evidence rather than pronounce guilt.
What is the main purpose of the door supervisor keeping a written log of who is refused entry and why?
- To record decisions factually so they can be justified and reviewed if challenged (correct answer)
- To publish a public list of banned people
- To help staff choose favourites for free entry
- To replace the need to communicate with colleagues
A refusals log records who was refused entry, when and why, providing a factual basis that can be reviewed by management or licensing authorities and can demonstrate that decisions were fair and consistent. It supports accountability and protects both the venue and the door supervisor. It is not a public document and does not replace clear communication among the team.
A customer asks why they are being refused entry. What is the most professional response from a door supervisor?
- Refuse to give any reason and turn away
- Give a clear, calm and honest reason while remaining polite (correct answer)
- Insult the customer to make them leave faster
- Blame a colleague for the decision
Explaining a refusal clearly, calmly and honestly, while staying polite and professional, reduces the likelihood of conflict and reflects well on the venue. Good communication is one of a door supervisor's most important skills. Refusing to explain, being rude or shifting blame tends to inflame the situation and increases the risk of aggression.
Which of the following best describes a door supervisor's legal power to detain a person suspected of a serious offence?
- They hold full constable powers of arrest while working under an SIA licence
- They may make a citizen's arrest for any summary offence they personally witness
- They may make a citizen's arrest only in the limited circumstances allowed by law, then hand the person to police as soon as possible (correct answer)
- They may detain a suspect for up to 24 hours before involving the police
A door supervisor is a private citizen and does not hold police powers. They may make a citizen's arrest only in the limited circumstances set out in law, for example where an indictable offence is being or has been committed and it is not reasonably practicable for a constable to act. Any such detention must be reasonable, and the person should be handed to the police as soon as possible.
During a search, a door supervisor should ask the customer to do what, in order to keep the search safe and consensual?
- Stand completely still while the supervisor reaches into all pockets
- Remove all outer and inner clothing at the door
- Sign a waiver giving up all their legal rights
- Empty their own pockets and open their own bag where possible (correct answer)
A safe, respectful search normally involves asking the person to empty their own pockets and open their own bag so the supervisor can view the contents, which reduces the risk to the supervisor from sharp or hidden items and keeps the process clearly consensual. Removing significant clothing is not appropriate at the door, and no one can validly be asked to sign away their legal rights.
Why should a door supervisor be cautious of sharp objects such as needles when carrying out a search?
- Because a needlestick injury carries a risk of infection and injury (correct answer)
- Because sharp objects are always legal to carry
- Because searching for sharps is against the law
- Because needles are too small to matter
Hidden needles and other sharps can cause needlestick injuries that risk transmitting blood-borne infections as well as causing physical harm. This is a key reason searches should be done by sight and by asking the person to empty their own pockets, rather than the supervisor reaching blindly into pockets or bags. Any injury should be treated and reported promptly.
A door supervisor is told by a colleague to refuse entry to a customer solely because of the customer's ethnicity. What should the supervisor do?
- Follow the instruction because a colleague gave it
- Refuse to discriminate, as refusing entry on grounds of ethnicity is unlawful discrimination (correct answer)
- Refuse the customer but write a false reason in the log
- Refuse everyone of that ethnicity to be consistent
Refusing entry because of a person's ethnicity, or any other protected characteristic, is unlawful discrimination and must not be done, regardless of who gives the instruction. Entry decisions must be based on lawful, objective grounds such as behaviour, intoxication or capacity limits. Falsifying records to disguise discrimination is also unlawful and unprofessional.
What is a key benefit of door supervisors working as a team and maintaining good communication during a busy shift?
- It allows individuals to act alone without informing anyone
- It removes the need for any incident reporting
- It improves safety, situational awareness and a coordinated response to incidents (correct answer)
- It means only one person ever has to stay alert
Good teamwork and communication, including radios and agreed signals, keep the whole team aware of what is happening, allow rapid and coordinated responses to incidents, and improve everyone's safety. Working alone and uncommunicated increases risk to the individual and others. Communication supports, and does not replace, proper incident recording.
Which of the following is the best example of a door supervisor helping to protect children from harm, one of the licensing objectives?
- Admitting an obviously underage person to be friendly
- Ignoring age because it is the bar's responsibility
- Allowing children in as long as they stay near the exit
- Operating age-verification checks and refusing entry to those who cannot prove they are old enough (correct answer)
Protecting children from harm includes preventing underage people from entering age-restricted premises. By operating age-verification schemes such as Challenge 25 and refusing entry to anyone who cannot prove they are old enough, door supervisors directly support this licensing objective. Admitting people known or believed to be underage undermines it and can breach licensing conditions.
A door supervisor suspects a customer is trying to bring a genuine weapon into the venue. What is the safest professional response?
- Refuse entry, keep a safe distance, alert colleagues, and call the police (correct answer)
- Grab the weapon immediately without warning
- Let them in and watch them closely
- Search the person forcibly to seize the weapon
If a weapon is suspected, the safest response is to refuse entry, maintain a safe distance, alert colleagues and contact the police, who have the powers and equipment to deal with it. Attempting to grab a weapon or force a search greatly increases the risk of serious injury to the supervisor and others. Admitting a suspected armed person endangers everyone inside.
Why is it important for a door supervisor to record incident details as soon as reasonably possible after an event?
- Because records written days later are always more reliable
- Because memory fades and early records are more accurate and credible (correct answer)
- Because it is only the manager who ever reads them
- Because delaying the record makes it more official
Memory of detail fades quickly, so a contemporaneous record made as soon as reasonably practicable is more accurate and carries more weight if the account is later relied on by the venue, police or a court. Recording key facts such as time, description, actions taken and witnesses while they are fresh improves reliability and helps demonstrate that the supervisor acted properly.
In an emergency such as a fire, what is a door supervisor's key responsibility at the entrance and exits?
- Locking the doors to stop people leaving without paying
- Searching everyone as they leave
- Helping ensure a safe, orderly evacuation and keeping exit routes clear (correct answer)
- Staying at the bar to protect the till
In an evacuation, door supervisors help direct people calmly to safety, keep exit routes and fire doors clear, and assist those who need help, following the venue's emergency plan. Locking exits or delaying people to search or take payment endangers lives and is unlawful. Life safety takes priority over property in any emergency.
A customer discloses to a door supervisor that they have been assaulted inside the venue and are frightened. What is the most appropriate response?
- Tell them to deal with it themselves and go home
- Doubt their account and refuse to record it
- Announce the incident loudly to the whole queue
- Take it seriously, keep them safe, offer support and involve the police or first aid as needed (correct answer)
A disclosure of assault should be taken seriously and handled sensitively, keeping the person safe, offering support such as a quiet area and first aid if needed, and involving the police where appropriate. Preserving any evidence and recording the account accurately also matters. Dismissing the person, doubting them or broadcasting the matter would fail both safeguarding and evidential duties.
Which of the following best reflects the correct attitude toward using force during an ejection?
- Force is always a last resort after communication and de-escalation have been tried (correct answer)
- Force is the first and preferred option to save time
- Force should be used to punish difficult customers
- Force can be as heavy as the supervisor wishes
Communication and de-escalation come first, and physical force is only ever a last resort when other options have failed and it is necessary to act. Any force must be reasonable and proportionate. Force is never a punishment, and using more than is necessary is unlawful and unprofessional, exposing the supervisor to criminal and civil liability.
What should a door supervisor do if they witness a colleague using clearly excessive and unnecessary force on a customer?
- Join in to support the colleague
- Intervene to stop it if safe, report it, and record what happened (correct answer)
- Pretend not to have seen anything
- Delete any CCTV footage of the incident
Excessive force is unlawful, and a professional door supervisor has a duty to try to stop it where safe to do so, to report it, and to record an accurate account. Covering up misconduct, joining in or destroying evidence such as CCTV would itself be serious wrongdoing and could amount to a criminal offence. Integrity and accountability are core to the role.
A door supervisor is asked to hold a suspected offender until police arrive following a citizen's arrest. What must they keep in mind about the detention?
- It can last as long as the supervisor wants
- The person can be locked in a store cupboard indefinitely
- It must be reasonable, the person handed to police as soon as practicable, and the grounds clearly explained and recorded (correct answer)
- No record of the detention is needed
Any lawful citizen's arrest must be reasonable and limited to what is necessary until the police can take over, and the person should be handed to the police as soon as reasonably practicable. The reason for the arrest should be explained and the detention recorded. Detaining someone unreasonably, for too long or in unsafe conditions can amount to false imprisonment or assault.
Why should a door supervisor be alert to signs of spiking, such as a customer becoming suddenly and severely disorientated?
- Because spiking is harmless and can be ignored
- Because it means the customer should be ejected without help
- Because it is never the venue's concern
- Because spiking is a serious crime and the victim may be at risk and in need of urgent help and safeguarding (correct answer)
Spiking, whether of drinks or by injection, is a serious crime, and a victim can rapidly become vulnerable, disorientated and at risk of harm or exploitation. A door supervisor who notices sudden, unexplained severe intoxication should treat it as a possible medical and safeguarding emergency, keep the person safe, seek first aid, preserve evidence such as the drink where possible, and involve the police.
What is the correct way for a door supervisor to treat information recorded about customers, such as details in an incident or refusals log?
- Share it freely with anyone who asks
- Post it on social media to warn other venues
- Handle it lawfully and confidentially, using it only for legitimate purposes (correct answer)
- Sell it to interested third parties
Personal information gathered on the door is subject to data protection law and must be handled lawfully, kept secure and confidential, and used only for legitimate purposes such as security, safety and lawful reporting. Sharing it publicly, posting it online or selling it would breach data protection duties and the individual's rights, and could expose the venue and supervisor to penalties.
FAQ: Working as a Door Supervisor
Is the Working as a Door Supervisor unit assessed by an exam?
Yes. This unit is assessed by a multiple-choice exam set and marked by your awarding organisation. This mock is written in the same style so you can rehearse before the real thing. It is study practice only, not the actual exam.
What is the pass mark for the Working as a Door Supervisor exam?
Awarding organisations set the pass mark per exam version and generally do not publish a single fixed percentage, so your training provider will confirm the exact figure before you sit the exam. This mock uses a 70% benchmark as a sensible study target — clear it comfortably and you are in good shape.
Are these the real SIA exam questions?
No. Real exam questions are confidential and belong to the awarding organisations. Every question here is original, written to mirror the style, difficulty and published content of the unit. Scoring well is strong evidence you are ready, not a preview of the exact questions.
Is this mock test free?
Yes — every question, explanation and score report is free, with no signup and no expiring trial. Retake it as many times as you like.
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